Terms & Conditions

Terms and conditions

These terms and conditions are between White Rose Training (Yorkshire) Ltd (supplier) and the customer (customer).

Onsite Courses (at customer’s premises or location other than the trainer’s premises)

Offsite Courses (premises normally supplied by the training company)

The customer will place an order using a booking form via the White Rose Training (Yorkshire) Ltd website by post or email.

Orders are placed on the understanding that the following terms and conditions are agreed by the customer.

All orders are subject to acceptance by the supplier and will be confirmed by email.

Once an order has been confirmed it will constitute a legally binding contract between the supplier and customer.

Onsite Courses

The training courses offered by White Rose Training (Yorkshire) Ltd will be provided by suitably registered and accredited training companies.

White Rose Training (Yorkshire) Ltd will supply a suitably qualified trainer to your premises at a date and time agreed at the time of the booking. Should you need to cancel your booking and are unable to reschedule* you will be subject to the following cancellation fees:

  • More than 4 weeks’ notice: 25% of the course fee
  • More than 2 weeks’ notice: 50% of the course fee
  • Less than 1 weeks’ notice: 100% of the course fee

*Rescheduled bookings made with less than 1 weeks’ notice will be subject to a transfer fee of 25% of the course fee.

 

Cancellations must be received in writing by the due date and must be confirmed as being received by White Rose Training (Yorkshire) Ltd. The preferred method of cancellation is by email or letter and a cancellation / rescheduling receipt will be issued by email. Telephone cancellations will not be accepted under any circumstances.

 

On occasions where the booking has to be cancelled by White Rose Training (Yorkshire) Ltd due to any unforeseen circumstances, it is accepted by the customer that White Rose Training (Yorkshire) Ltd cannot compensate the customer for any losses arising from the cancellation.

 

In these circumstances, the customer will be offered a rescheduled date or a full refund.

 

If you have booked an onsite course and the site conditions are not appropriate for the provision of first aid training, the customer agrees to abide by the trainer’s decision as to whether the site is fit for purpose and agrees that the full course fee is still payable if training were not to proceed on the basis of unsuitable training condition.

 

The training venue must meet acceptable health and safety standards and be conducive to learning with sufficient:

  • Size
  • Floor surfaces
  • Seating
  • Writing surfaces
  • Toilet facilities
  • Heating
  • Ventilation
  • Cleanliness

 If you are unsure, staff at White Rose Training (Yorkshire) Ltd will be happy to advise you on the suitability of your premises.

 

Offsite Courses

White Rose Training (Yorkshire) Ltd will offer a range of offsite “open” courses provided by selected approved training companies throughout the UK.

White Rose Training (Yorkshire) Ltd will take payment of fees for an offsite “open” course on behalf of the training company or provider and agree to book the course on your behalf.

Should you need to cancel your booking of an offsite course you will be subject to the following cancellation fees:

  • More than 4 weeks’ notice: 25% of the course fee
  • More than 2 weeks’ notice: 50% of the course fee
  • Less than 1 weeks’ notice: 100% of the course fee

 

Offsite courses offered by White Rose Training (Yorkshire) Ltd on behalf of other training organisations will be set at the price quoted by that training organisation, and will attract no premium or handling fee.

 

Payment

A legally binding contract will be formed when White Rose Training (Yorkshire) Ltd confirms acceptance of your order.

 

You agree to be invoiced by email immediately with the invoice payable within 14 days of the date of the invoice.

 

If courses are booked within 14 days of the date of the course the invoice becomes payable immediately.

 

If you fail to adhere to these conditions, White Rose Training (Yorkshire) Ltd reserve the right to cancel the course with the full course fees becoming payable or will withhold your training certificates until such time as the course fees are paid.

 

General

It is the customer’s responsibility to ensure that any First Aid Course students are free from any condition that would affect their capability to carry out the necessary physical assessments. The student must be capable of successfully performing a number of floor based practical assessments.

 

White Rose Training (Yorkshire) Ltd should be notified in advance of any course if any student needs assistance in relation to written assessments.

 

White Rose Training (Yorkshire) Ltd cannot guarantee that every student will achieve the learning outcome and pass any course. No refund will be given shall be given should a delegate fail a course.

 

To be eligible to attend a FAW requalification course, students must present a valid FAW certificate issued by an HSE provider which is in date on the last day of the requalification course. The HSE allows a maximum period of 28 days from the expiry of the original FAW certificate.

 

All students must wear suitable clothing for the first aid course where it is accepted that they will be doing some floor based practical activities. Lipstick must not be worn.

 

If a student arrives late for a course, or is absent from any session, White Rose Training (Yorkshire) Ltd reserve the right to refuse to accept the student on the course. In these cases the full fee remains payable.

 

All students must provide photo ID to the trainer. Without this, certificates may be withheld. If this proves difficult please contact White Rose Training (Yorkshire) Ltd to discuss other options.

 

It is the customer’s responsibility to provide refreshments to the students, or to ensure that they have been informed to bring their own.

 

The trainer reserves the right to remove any disruptive student from the course where this is affecting the other students.

 

Maximum number on any First Aid Course is 12 students per trainer. Where more than 12 students are booked, the booking will be treated as two bookings.